About the Author

Dana Therkildsen

Dana Therkildsen is an experienced restaurant professional who has spent many years working within the Dairy Queen system in the United States. With hands-on experience in daily restaurant operations, customer service, and team supervision, Dana has developed a strong understanding of how quick-service restaurants manage customer satisfaction and service quality.

Dana’s background working directly in Dairy Queen locations provides valuable insight into how restaurants collect customer feedback and improve service through programs such as the MyDQExperience Survey Portal.

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Professional Experience

Dana Therkildsen has extensive experience working in the restaurant industry, particularly within Dairy Queen locations in Virginia.

Over the years, Dana has taken on multiple roles that involve direct interaction with customers and management of restaurant operations.

Crew Member – Dairy Queen (2007)
Dana began working as a crew member in 2007, where responsibilities included assisting customers, preparing menu items, maintaining food quality standards, and ensuring a positive dining experience for guests.

Shift Manager – Dairy Queen (2012)
After gaining several years of operational experience, Dana moved into a shift manager role in 2012. In this position, Dana supervised staff members, managed daily store operations, and ensured that customer service standards were maintained during each shift.

Operational Knowledge and Customer Experience

Working inside a fast-paced restaurant environment provides unique insight into how customer service and operational efficiency affect the overall dining experience.

Dana’s responsibilities as a shift manager have included

  • supervising restaurant team members
  • ensuring food quality and safety standards
  • handling customer concerns and feedback
  • monitoring service speed and order accuracy
  • maintaining store cleanliness and organization

These responsibilities provide practical experience related to customer satisfaction and service improvement within restaurant operations.

Experience With Customer Feedback Systems

Restaurants such as Dairy Queen rely heavily on customer feedback to understand guest experiences and identify areas for improvement. Programs like the MyDQExperience Survey Portal allow customers to share feedback about their visit, including service quality, food preparation, and overall satisfaction.

Through years of working directly with customers, Dana understands how feedback collected from surveys helps restaurant teams improve service and maintain consistent standards across locations.

This real-world experience provides practical perspective for informational guides that explain how survey systems work.

Contribution to This Website

The content published on this website aims to help customers understand how restaurant survey programs operate and how they can successfully participate.

Dana’s experience working in a Dairy Queen restaurant environment helps provide insight into

  • customer service expectations
  • restaurant workflow and operations
  • how feedback surveys help restaurants improve service
  • why customer participation in surveys is valuable

This background supports the creation of clear and helpful guides that explain survey participation and customer feedback systems.

Commitment to Helpful and Accurate Information

The purpose of this website is to provide informative guides that help users understand restaurant survey programs and participation processes.

All content is written with the goal of

  • answering common user questions
  • explaining survey instructions clearly
  • providing practical guidance for survey participants

By focusing on real-world experience and clear explanations, the website aims to create trustworthy and helpful information resources.

Transparency Notice

This website is an independent informational resource created to help users understand how customer feedback surveys work.

The content published here is not affiliated with or officially endorsed by Dairy Queen or International Dairy Queen, Inc..

Customers who wish to submit official feedback should use the official MyDQExperience Survey Portal.